Returns & Exchanges
At CWC MILITARY WATCHES, we stand by the precision and durability of our timepieces, offering a 28-day return period for all unworn items in their original packaging. We ensure a straightforward process for exchanges or full refunds to maintain your absolute confidence in our heritage gear.
Initiate Your Request
Contact our customer service team with your order number and reason for return to receive a unique Return Authorization (RA) number.
Prepare the Package
Securely pack the watch in its original CWC presentation box, ensuring all protective films, tags, and warranty booklets are included.
Ship to CWC
Send your parcel via a tracked and insured courier service to our London headquarters to ensure the safe arrival of your timepiece.
Inspection and Refund
Once our technicians verify the watch's condition, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing